Refund Policy

1. Introduction

This Refund Policy is an integral part of the Terms of Use (ToU) of TalenexPro, operated by Talenex Inc., a company incorporated under Canadian law. It outlines the conditions under which refunds may be granted for subscriptions and credit purchases.

2. Scope of the Policy

This policy applies to:

• The annual Pro subscription
• The purchase of additional credits

3. Refunds for Pro Subscription

The Pro subscription may be refunded within 7 days of the purchase date, provided that:

• No included credits have been used
• No exchanges have been completed

4. Refunds for Purchased Credits

Purchased credits are non-refundable, except in cases of a technical error attributable to TalenexPro or duplicate billing. Expired credits are not eligible for refunds.

5. Force Majeure or Technical Issues

In the event of a billing error, technical failure, or issue preventing access to the service, Talenex Inc. may, at its sole discretion, offer:

• A compensatory credit
• An extension of validity
• An exceptional refund

6. Refund Request Process

All refund requests must be submitted via email to customer support at: info@telenexpro.com

7. Payments and Processing Time

Approved refunds will be issued using the same payment method used at the time of purchase (Stripe or Paddle). The time to receive the refund may vary depending on the banking institution (3 to 10 business days).

8. Acceptance of the Policy

By purchasing a subscription or credits on TalenexPro, the user agrees to this Refund Policy. This policy may be updated at any time, and any changes will be published on the platform.